All deliveries require a signature so please choose a delivery date when someone can be there to receive the goods. If no-one is in at the delivery address, a card will be left with details of where it has been left. Parcels may be left with a neighbour or returned to the delivery depot to await re-delivery instructions from the recipient. We can also arrange for orders to be delivered to places of work if this would be a more suitable option.
We recommend that in all circumstances where goods are being sent as a gift, customers contact and advise the recipient to expect a delivery.
A contact phone number will be required in addition to the delivery address and if not provided may result in delays in the event of an attempted delivery. We would like to make it clear that any phone numbers given to us will only be used if necessary in relation to a specific order or delivery and for no other purpose.
We regret that we are not able to deliver to B.F.P.O or P.O. addresses or outside of the UK.
Please note that in the event of severe weather or circumstances, deliveries may be delayed, but we will do our best to keep customers informed.
All orders are subject to a delivery charge of £7.50.
Delivery Days and Times
For most of the year & subject to availability, orders will be despatched between Monday & Wednesday for delivery the following day. If a specific delivery day is required (week days only) you can request this in the "add note to order box" before you go to the checkout.
Christmas Deliveries 2016
Unless specified otherwise, orders for the Christmas period will be despatched from Monday 12th December. We are unable to guarantee a specific day for delivery but if requested we will do our best to accommodate.
Last Orders for Christmas 2016 - We are unable to guarantee delivery by Christmas any orders placed on or after Tuesday 20th December as we need time to complete & despatch orders which have already been placed.
There will be no despatches or deliveries on bank holidays.
Unless you have chosen one of our cheese gifts or created your own cheese gift, items will be delivered in a plain box only. All cheese gift items for courier or postal delivery will be securely packed in a plain outer box in addition to gift packaging.
Delivery information & card messages for gift orders
Under the items you have placed in your shopping cart you will see the heading "Add a note to your order". Click on this & add any notes for us such as additional delivery information, a card message if required & if the order is required for a special occasion & by a specific date.
Infact any additional information regarding your order which you think may useful to us in processing it can be added here.
If you miss it, don’t worry, you can drop us an e-mail after you've placed your order.